Effective Date: September 14, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Code Studio Ltd. collects, uses, discloses, stores, and protects personal information in connection with its coding-studio services, website, client communications, project delivery, and related business operations.
Maple Code Studio Ltd. is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, applicable provincial private-sector privacy legislation.
Operator / Data Controller: Maple Code Studio Ltd.
Address: Suite 204, 1280 Ainslie Street, Coquitlam, BC V3K 5J8, Canada
Email: [email protected]
Phone: +1 (604) 782-9461
2. Data Collection and Processing
Maple Code Studio Ltd. may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. Depending on your interactions with us, we may collect the following categories of personal information:
- Identification and contact details, such as name, email address, phone number, company name, job title, and mailing address;
- Account and communication information, including inquiry details, project specifications, support requests, and correspondence;
- Billing and payment information, such as invoicing details, transaction records, and payment confirmations, where applicable;
- Technical and usage information, including IP address, browser type, device identifiers, pages visited, timestamps, referring URLs, and interaction data;
- Project-related information and content you provide for coding, design, development, testing, deployment, maintenance, or consulting services;
- Any other information you choose to submit through forms, email, or other communication channels.
We may process personal information using both manual and electronic means, including website analytics, customer relationship management tools, hosting platforms, communication systems, and project management software.
3. Purpose of Data Processing
Maple Code Studio Ltd. collects, uses, and discloses personal information for the following purposes:
- To respond to inquiries and provide quotes, proposals, and consultations;
- To enter into, manage, and perform contracts for coding, software development, website development, maintenance, and related services;
- To communicate with clients, prospects, suppliers, and other business contacts;
- To manage accounts, invoicing, billing, and payment processing;
- To provide customer support, troubleshooting, and service updates;
- To operate, secure, maintain, and improve our website, systems, services, and business processes;
- To monitor and analyze website traffic, user engagement, and service performance;
- To detect, prevent, and address fraud, misuse, security incidents, and other harmful activities;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To protect our legal rights and interests and to enforce agreements;
- To carry out any other purpose for which we have obtained consent or are otherwise authorized by law.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:
- Consent: Where you have given us express or implied consent to collect, use, or disclose your personal information for specified purposes;
- Contractual necessity: Where processing is necessary to enter into, manage, or perform a contract with you;
- Legitimate business purposes: Where processing is reasonable for operating our business, provided it is appropriate in the circumstances and not overridden by your privacy interests;
- Legal or regulatory requirements: Where processing is required to comply with applicable laws, lawful requests, or court orders;
- Protection of interests: Where processing is necessary to protect our rights, property, systems, clients, or the safety of others.
When we rely on consent, you may withdraw it as described in Section 9, subject to legal or contractual restrictions.
5. Data Sharing and Third Parties
Maple Code Studio Ltd. may share personal information with third parties only as reasonably necessary for the purposes described in this Privacy Policy, including:
- Service providers assisting with hosting, cloud storage, analytics, communications, payment processing, invoicing, CRM, project management, and IT support;
- Professional advisors, such as accountants, auditors, lawyers, and insurers;
- Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
- Business partners, contractors, and subcontractors involved in delivering projects or supporting services, subject to appropriate confidentiality and data protection obligations;
- Other third parties with your consent or at your direction.
We do not sell personal information. If any disclosure is made for marketing or service delivery purposes, it is limited to what is necessary and subject to contractual and legal safeguards.
6. Data Transfer to Third Countries
Because Maple Code Studio Ltd. may use service providers or technologies located outside Canada, personal information may be transferred to, stored in, or accessed from jurisdictions outside your province or outside Canada, including the United States and other countries.
When personal information is transferred outside Canada, it may be subject to the laws of the receiving jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities in those locations. We take reasonable steps to ensure that comparable protections are in place through contractual safeguards, due diligence, and other appropriate measures, as required by applicable law.
7. Storage Duration
Maple Code Studio Ltd. retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, to enforce agreements, and to support legitimate business needs.
Retention periods may vary depending on the type of information and the context in which it is collected. Examples include:
- Client and project records: retained for the duration of the relationship and for a reasonable period afterward;
- Financial and tax records: retained for the period required by applicable law;
- Website analytics and technical logs: retained for a limited period necessary for security, performance, and troubleshooting;
- Support and correspondence records: retained as needed to manage communications and service history.
When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and legal obligations.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Maple Code Studio Ltd.:
- Access: Request access to the personal information we hold about you and information about how it has been used and disclosed;
- Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: Request deletion of personal information where lawful and appropriate;
- Restriction: Request that we limit certain processing activities in specific circumstances;
- Data portability: Request a copy of certain personal information in a structured and commonly used format where applicable;
- Objection: Object to certain uses of your personal information, including some forms of processing based on legitimate interests or direct marketing, where applicable.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding. In some cases, we may not be able to fulfill a request because of legal exceptions or contractual obligations, but we will explain our decision where required.
9. Withdrawal of Consent
Where our processing of personal information is based on your consent, you may withdraw that consent at any time by contacting Maple Code Studio Ltd. using the contact details below.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. It may also limit our ability to provide certain services or respond to your requests, if the relevant information is necessary for those purposes.
10. Right to Complain
If you have concerns about how Maple Code Studio Ltd. handles personal information, please contact us first so we can try to resolve the matter promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We encourage you to contact us before escalating a complaint so we can address your concerns directly.
11. Data Security
Maple Code Studio Ltd. uses reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
These measures may include:
- Access controls and authentication measures;
- Encryption in transit where appropriate;
- Secure storage and backup procedures;
- Staff confidentiality obligations and privacy awareness practices;
- Monitoring for suspicious activity and security incidents;
- Vendor and third-party due diligence where appropriate.
However, no method of transmission or storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:
Maple Code Studio Ltd.
Suite 204, 1280 Ainslie Street
Coquitlam, BC V3K 5J8
Canada
Email: [email protected]
Phone: +1 (604) 782-9461
13. Changes to Privacy Policy
Maple Code Studio Ltd. may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal obligations, or other operational needs.
When we make material changes, we will take reasonable steps to notify you by posting the updated policy on our website and, where appropriate, by providing additional notice. The updated version will be effective as of the date stated at the top of this Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.